More than hundreds of female workers protested outside the unicorn startup’s office in Gurugram, alleging the extremely low wages they receive and the companies that deal with them in a non-transparent manner.
A beautician who partnered with the company shared a screenshot she obtained ??67 as payment after providing a service of value ??1,626.
One of the tweets recently claimed that a beauty partner had made ??67 for 4 orders. This is a misrepresentation of the facts. The screenshot shown is not of his earnings page, but of a bank transfer settlement record, ”Urban Company said in a blog post.
He said the partner accepts cash payments for 2 orders and online payment for the other two.
“His net profits after UC commissions and other charges for the 4 orders in question delivered between October 1 and October 3 were ??1941, “UC said.
UC has provided a calculation on the cost of the service it provides to users and the salary paid to partners for this work.
The CEO of Paytm founder Vijay Shekhar Sharma tweeted to support the clarification provided by UC regarding the complex cost structure involved in delivering low-cost services.
UC said it has always been a platform where customers and partners are equal stakeholders.
“The very genesis of Urban Company was to organize the home service industry for both customers and partners. In the absence of organized actors, the market was controlled by middlemen and aggregators, who restricted market access and kept a lion’s share of margins.
“However, we believe we have made the industry more transparent, reduced the number of middlemen and given a voice to the hitherto voiceless informal work,” the blog said.
He said that under no circumstances will the company ever shy away from doing the right thing for our stakeholders.
“This has always been reflected in our business decisions and our strategy. We are not perfect and recognize that we may have made some mistakes in our journey so far. In the coming weeks, we will be announcing some important programs that we believe will further improve the income and well-being of our partner ecosystem, ”UC said.
The company claimed that its partners earn a net profit of ??280 to 300 per hour, net of commissions, fees and all associated products and travel expenses. As partners place more orders on the platform and spend around 100 hours per month working for the platform, they are seeing very healthy earnings of ??25,000-30,000 per month.
“The first quartile of service partners earns more than ??36,000 per month net of all commissions and fees. Our platform is rebounding strongly after Wave 2, and we expect profits to be even better in October and the months to come, ”UC said.
The company said it will post an update on this blog post in late October with the revised data.
“Our estimates suggest that in the offline world, service professionals earn on average between ??12,000 to 15,000 per month, ”the post said.
On-demand home service provider Urban Company raised $ 255 million in June (approximately ??1,857 crore) of financing led by Prosus Ventures, Dragoneer and Wellington Management, ahead of its plans to launch an IPO over the next two years.
Series F – which also saw participation from Vy Capital, Tiger Global and Steadview – brings Urban Company’s valuation to $ 2.1 billion.
The company has also responded to the product it provides to its esthetician partners. He said the company sells products to service professionals.
“These products are genuine, branded, and cost much less than the offline world. , which can be verified in our annual audited financial statements. Needless to say, partners receive physical invoices from GST for all products sold), ”UC said.
This story was posted from a feed with no text editing.
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